1. Introduction

PENCIL Health, LLC (“PENCIL Health™,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of information you provide through our website, platform, and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with our content.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website (pencilhealth.com)
• Clinicians, organizations, and users of our platform
• Individuals who communicate with us via forms, email, or other channels

This policy applies only to information collected by PENCIL Health™ and not to third-party services or external websites.

3. Information We Collect

We collect information in the following categories:

A. Personal Information (Provided by You)

You may voluntarily provide:

• Name
• Email address
• Phone number
• Organization or practice name
• Professional credentials or role

This occurs when you:

• Fill out contact forms
• Request information or demos
• Subscribe to updates
• Create an account (if applicable)

B. Usage & Technical Data (Automatically Collected)

We may collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referring URLs
• Interaction data (clicks, navigation behavior)

This helps us improve performance, usability, and user experience.

C. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Enhance website functionality
• Analyze traffic and usage patterns
• Support marketing and analytics efforts

You can control cookie preferences through your browser settings.

4. How We Use Information

We use collected information to:

• Provide and improve our services
• Respond to inquiries and support requests
• Deliver requested content or communications
• Improve website performance and user experience
• Analyze trends and usage patterns
• Support business operations and development

We do not sell your personal information.

5. Healthcare & Clinical Information

PENCIL Health™ is designed to support patient comprehension and between-visit care.

Important:

• We do not provide medical diagnosis or treatment through this website
• We do not collect protected health information (PHI) unless explicitly stated in a secure, compliant environment
• Any clinical tools or materials are for educational and informational purposes only

If future features involve PHI or clinical integrations, they will be governed by separate agreements and compliance standards (e.g., HIPAA).

6. How We Share Information

We may share information in limited circumstances:

A. Service Providers

With trusted third parties who help operate our website or services (e.g., hosting, analytics, email systems)

B. Legal Requirements

If required by law, regulation, or legal process

C. Business Transfers

In connection with a merger, acquisition, or asset sale

We require all third parties to maintain appropriate confidentiality and security standards.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your personal information
• Request correction or deletion
• Opt out of communications
• Restrict or object to certain processing

To exercise these rights, contact us at: info@pencilhealth.com

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

12. International Users

PENCIL Health™ may be accessed globally.

By using our website, you understand that your information may be processed in the United States or other jurisdictions with different data protection laws.

13. Updates to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

PENCIL Health, LLC
Email: info@pencilhealth.com
Website: www.pencilhealth.com