PENCIL Health™ was developed to solve a simple problem: patients leave visits without clear understanding. What began as a simple acronym evolved into a standardized system used across diagnoses, medications, and procedures—so every patient leaves with clear, actionable care between visits.
PENCIL Health™ is a modern patient education system that turns every visit into a clear, actionable between-visit care plan.
PENCIL Health™ provides between-visit care plans, breaking down patient education into simple, standardized language that patients can act on. Before leaving the office, patient comprehension is verified by your staff and PENCIL Care Plans are provided to every patient.
PENCIL Health™ can help providers improve communication, standardize education delivery, and track patient understanding and provider performance.
By verifying patient comprehension, PENCIL Health™ can reduce patient callbacks and misunderstandings, helping to reduce your team’s workload.
No. PENCIL Health™ is designed to be run by your team, not your time. The physician selects the relevant PENCILs, and the front office provides them at checkout.
PENCIL Health™ integrates seamlessly at the end of the visit. Delivered by your front office or medical assistant, it becomes a standardized visit-closure step ensuring every patient leaves with a clear plan and real understanding.
Unlike traditional patient education, PENCIL Health™:
- Uses standardized, actionable care plans
- Communicates in simple, patient-friendly language (~3rd-5th grade reading level)
- Includes comprehension checks
- Tracks patient understanding and provider performance
The platform includes over 1500 PENCIL Care Plans (“PENCILs”) for conditions, drugs, and procedures across dozens of medical specialties. Our content library is regularly updated and expanded.
PENCIL Checks are short, structured questions given at the end of a visit to confirm that patients understand their care.
The questions and answers to PENCIL Checks are directly based on the information in PENCIL Care Plans. PENCIL Checks reiterate key information so patients leave with better comprehension of their condition(s).
They help identify gaps in understanding before the patient leaves, reducing confusion, non-adherence, and follow-up issues.
Typically, 1–2 minutes.
The dashboard provides insights into:
- Patient understanding rates (Levels of Comprehension)
- Completion of education checks
- Common knowledge gaps
- Provider and clinic-level performance metrics
Metrics are based on patient responses to comprehension checks and completion rates.
Minimal provider and staff training is required. Training materials are provided as a part of a PENCIL Health™ pilot implementation or subscription.
Yes. It is designed to scale from individual practices to large health systems.